Cash App

Finance & Insurance • United Statescash.app

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−1.1 vs. last month3.73 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#227of 373

Top 61% · Mid Pack

#1 (best)#373 (worst)

#225Peer

#226Peer

#227This company

#228Peer

#229Peer

Overall Customer Sentiment

Mid Pack

58% of reviews positive, 39% negative

58%

positive

Positive58%
Neutral3%
Negative39%

Sentiment Balance

Covering August 2026 — 396 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 54% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

20.5%

Customer Support

15.7%

Loyalty

14.6%

Product Quality

11.9%

Onboarding

11.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 39.1% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

61.4%

4★

5.7%

3★

3.6%

2★

2.9%

1★

26.4%

Based on 1,500 analyzed reviews. Sentiment is slipping: 55.0% of reviews in the last three months were positive, compared with 79.0% in the three months before that.

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