Customereye

CallRail

Software & Web Services • United Statescallrail.com

Review data last updated .

Based on public reviews and response behavior.

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2,685 days of reviews, with a sparse monthly review flow. Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

70/100
3.92 ★ average rating
70/100 from public reviews over 9 months, moderate confidence.

Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 4 Nov 2026

Score

69.6

Industry average 60.0

9.6 above average

Rating

3.92

Industry average 4.01

0.09 below average

Reply rate

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Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#725of 2439 ranked in Software & Web Services
Top 30% · Upper Half
#1 (best)#2439 (worst)
#723Peer
#724Peer
#725This company
#726Peer
#727Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering June 2025, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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