Customereye

Brio

Pharmacy & Online Medicine • United Statesbrio4life.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
−7.5 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#15of 189
Top 8% · Top Tier
#1 (best)#189 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering February 2020 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 17% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
30.3%
Pricing
15.1%
Loyalty
11.2%
Customer Support
10.7%
Delivery Shipping
10.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.8%
4
10.8%
3
5.3%
2
3.0%
1
5.0%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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