Brinks Home™

Home & Living • United Statesbrinkshome.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

45/100

2.99 ★ average rating · 1,017 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#559of 675

Top 83% · Bottom Tier

#1 (best)#675 (worst)

#557Peer

#558Peer

#559This company

#560Peer

#561Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 53% negative

46%

positive

Positive46%
Neutral1%
Negative53%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,012 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.1%

Problem Resolution

14.6%

Loyalty

11.7%

Product Quality

11.2%

Communication

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 27.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 52.7% across this company's analyzed reviews.
•22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

42.0%

4★

3.8%

3★

5.8%

2★

7.8%

1★

40.6%

Based on 1,017 analyzed reviews. Sentiment is holding steady: 11.1% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

Unlock full insights