Brilliant

Professional Certification & Skills • United Statesbrilliant.org

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−2.0 vs. last month4.17 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#247of 281

Top 88% · Bottom Tier

#1 (best)#281 (worst)

#245Peer

#246Peer

#247This company

#248Peer

#249Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral3%
Negative28%

Sentiment Balance

Covering August 2026 — 189 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,096 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.7%

Customer Support

17.2%

Pricing

14.8%

Loyalty

13.9%

Problem Resolution

8.1%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

63.6%

4★

14.5%

3★

7.3%

2★

4.3%

1★

10.2%

Based on 2,100 analyzed reviews. Sentiment is holding steady: 86.7% of reviews in the last three months were positive, compared with 87.2% in the three months before that.

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