Customereye

BrainGain

Sports & Fitness • United Kingdombraingain.fit

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+3.3 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#71of 174
Top 41% · Upper Half
#1 (best)#174 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.5%
Customer Support
16.8%
Delivery Shipping
15.4%
Response Speed
11.1%
Loyalty
11.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 13.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.0%
4
7.5%
3
2.0%
2
0.7%
1
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.5% of reviews in the last three months were positive, compared with 99.1% in the three months before that.

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