Bossa Hearing

Healthcare & Medical • United Statesbossahearing.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−16.8 vs. last month2.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#604of 615

Top 98% · Bottom Tier

#1 (best)#615 (worst)

#602Peer

#603Peer

#604This company

#605Peer

#606Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 52% negative

47%

positive

Positive47%
Neutral2%
Negative52%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

16.4%

Loyalty

15.3%

Customer Support

13.7%

Pricing

12.6%

Communication

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 16.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 60.7% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

39.3%

4★

2.3%

3★

3.0%

2★

3.8%

1★

51.5%

Based on 600 analyzed reviews. Sentiment is improving: 12.0% of reviews in the last three months were positive, compared with 5.8% in the three months before that.

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