Customereye

Boost Collective

Media & Content • Canadaboost-collective.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−3.2 vs. last month4.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#90of 172
Top 52% · Mid Pack
#1 (best)#172 (worst)
#88Peer
#89Peer
#90This company
#91Peer
#92Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral0%
  • Negative20%

Sentiment Balance

Covering October 2024 — 52 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 37% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.9%
Onboarding
16.5%
Product Quality
14.2%
Loyalty
11.3%
Pricing
9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100
47/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
69.3%
4
13.3%
3
4.0%
2
2.0%
1
11.3%

Based on 600 analyzed reviews. Sentiment is slipping: 71.0% of reviews in the last three months were positive, compared with 89.4% in the three months before that.

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