Customereye

Book Instructor

Schools & Academic Education • United Kingdombookinstructor.co.uk

Review data last updated .

Based on public reviews and response behavior.

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240 days of reviews, with a steady monthly review flow. Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

73/100
+4.2 vs. last month4.36 ★ average rating
73/100 from public reviews over 9 months, moderate confidence.

Schools & Academic Education average: score 69.5, rating 4.55 stars, reply rate 38.8%, over 1,016 ranked companies · benchmark 4 Nov 2026

Score

73.0

Industry average 69.5

3.5 above average

Rating

4.36

Industry average 4.55

0.19 below average

Reply rate

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Industry average 38.8%

not measured

Competitive Performance Rank

Among ranked Schools & Academic Education companies

#462of 1016 ranked in Schools & Academic Education
Top 45% · Upper Halfup 175 from last month
#1 (best)#1016 (worst)
#460Peer
#461Peer
#462This company
#463Peer
#464Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering September 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Response Speed
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Communication
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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