Customereye

Bitternbooks

Media & Contentbitternbooks.co.uk

Review data last updated .

Based on public reviews and response behavior.

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129 reviews over 376 days (about 10 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

56/100
−50.1 vs. last month4.94 ★ average rating · 129 reviews
56/100 from 129 reviews over 13 months, moderate confidence.

Media & Content average: score 60.7, rating 4.00 stars, reply rate 32.0%, over 1,114 ranked companies · benchmark 22 Oct 2026

Score

56.1

Industry average 60.7

4.6 below average

Rating

4.94

Industry average 4.00

0.94 above average

Reply rate

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Industry average 32.0%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#724of 1114 ranked in Media & Content
Top 65% · Mid Packdown 175 from last month
#1 (best)#1114 (worst)
#722Peer
#723Peer
#724This company
#725Peer
#726Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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