Customereye

Big Picture Loans

Lending & Consumer Finance • United Statesbigpictureloans.com

Review data last updated .

Based on public reviews and response behavior.

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1,007 reviews over 1,113 days (about 28 per month). Busiest month: 19% of reviews. Languages: en 83%, unknown 15%, es 1%.

Overall Score

50/100
−85.7 vs. last month4.77 ★ average rating · 1,007 reviews
50/100 from 1,007 reviews over 9 months, high confidence.

Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026

Score

49.6

Industry average 66.1

16.5 below average

Rating

4.77

Industry average 4.45

0.32 above average

Reply rate

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Industry average 50.0%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1096of 1240 ranked in Lending & Consumer Finance
Top 88% · Bottom Tier
#1 (best)#1240 (worst)
#1094Peer
#1095Peer
#1096This company
#1097Peer
#1098Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering February 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Response Speed
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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