Customereye

BeYou.

Beauty & Wellness • United Kingdombeyouonline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#299of 351
Top 85% · Bottom Tier
#1 (best)#351 (worst)
#297Peer
#298Peer
#299This company
#300Peer
#301Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.2%
Customer Support
20.5%
Loyalty
19.0%
Delivery Shipping
11.2%
Response Speed
10.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
87.8%
4
5.7%
3
2.3%
2
1.5%
1
2.7%

Based on 600 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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