Based on public reviews and response behavior.
100 reviews over 607 days (about 5 per month). Busiest month: 10% of reviews. Languages: en 91%, unknown 6%, af 2%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
74.8
Industry average 63.2
11.6 above average
Rating
4.97
Industry average 4.51
0.46 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering August 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 74.8 places the company in the top quarter of about 500 ranked Vaping & Smoking Alternatives companies (75th percentile: 72). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Product Quality" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 87.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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