Customereye

UK Vape Kings

Vaping & Smoking Alternatives • United Kingdomukvapekings.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+26.9 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#24of 173
Top 14% · Top Tier
#1 (best)#173 (worst)
#22Peer
#23Peer
#24This company
#25Peer
#26Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Product Quality
17.2%
Response Speed
16.0%
Customer Support
13.1%
Loyalty
12.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.2%
4
3.2%
3
2.2%
2
1.3%
1
5.2%

Based on 600 analyzed reviews. Sentiment is slipping: 88.8% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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