Bench Accounting

Finance & Insurance • United Statesbench.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−27.1 vs. last month4.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#267of 373

Top 72% · Mid Pack

#1 (best)#373 (worst)

#265Peer

#266Peer

#267This company

#268Peer

#269Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering August 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.4%

Loyalty

15.7%

Product Quality

12.5%

Onboarding

9.4%

Response Speed

8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.7%

4★

7.5%

3★

2.3%

2★

3.8%

1★

17.7%

Based on 600 analyzed reviews. Sentiment is slipping: 44.4% of reviews in the last three months were positive, compared with 64.9% in the three months before that.

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