Beauty Works

Beauty & Wellness • United Kingdombeautyworksonline.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+1.9 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#191of 351

Top 54% · Mid Pack

#1 (best)#351 (worst)

#189Peer

#190Peer

#191This company

#192Peer

#193Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Product Quality

16.7%

Delivery Shipping

16.6%

Loyalty

11.5%

Response Speed

11.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.8%

4★

3.8%

3★

1.5%

2★

1.3%

1★

6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.9% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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