Customereye

BattlBox

Hobbies & Arts • United Statesbattlbox.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
−34.1 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#54of 467
Top 12% · Top Tier
#1 (best)#467 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
27.1%
Customer Support
19.0%
Loyalty
11.8%
Delivery Shipping
11.8%
Pricing
9.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 14.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
86.8%
4
8.5%
3
2.2%
2
0.8%
1
1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 90.2% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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