Customereye

Bagmasters

Professional Services • Coronabagmasters.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+8.1 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#260of 517
Top 50% · Mid Pack
#1 (best)#517 (worst)
#258Peer
#259Peer
#260This company
#261Peer
#262Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.9%
Product Quality
18.6%
Customer Support
16.6%
Response Speed
11.1%
Onboarding
9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
79.8%
4★
7.8%
3★
4.8%
2★
3.7%
1★
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.6% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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