AXS UK

Entertainment & Events • United Kingdomaxs.com/uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+2.4 vs. last month2.45 ★ average rating · 1,768 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#246of 322

Top 76% · Bottom Tier

#1 (best)#322 (worst)

#244Peer

#245Peer

#246This company

#247Peer

#248Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 66 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 83% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,748 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.0%

Problem Resolution

15.1%

Communication

13.9%

Response Speed

11.3%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 64.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

33.1%

4★

1.7%

3★

1.7%

2★

3.5%

1★

60.0%

Based on 1,768 analyzed reviews. Sentiment is holding steady: 8.1% of reviews in the last three months were positive, compared with 11.6% in the three months before that.

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