Customereye

AXA Assistance USA, Inc.

Finance & Insuranceaxatravelinsurance.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

110 reviews over 952 days (about 3.5 per month). Busiest month: 46% of reviews. Languages: en 67%, unknown 28%, es 3%.

Overall Score

59/100
Short observation window (952 days)
−10.5 vs. last month4.61 ★ average rating · 110 reviews
59/100 from 110 reviews over 2 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026

Score

59.0

Industry average 64.0

5.0 below average

Rating

4.61

Industry average 4.23

0.38 above average

Reply rate

—

Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1829of 2796 ranked in Finance & Insurance
Top 65% · Mid Packdown 323 from last month
#1 (best)#2796 (worst)
#1827Peer
#1828Peer
#1829This company
#1830Peer
#1831Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering August 2026 — 51 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Response Speed
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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