Customereye

Avianca

Automotive & Mobility • United Statesavianca.com

Review data last updated .

Based on public reviews and response behavior.

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235 reviews over 4,194 days (about 1.7 per month). Busiest month: 16% of reviews. Languages: en 62%, es 28%, unknown 3%.

Overall Score

14/100
−6.7 vs. last month1.59 ★ average rating · 235 reviews
14/100 from 235 reviews over 8 months, moderate confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

14.3

Industry average 63.5

49.2 below average

Rating

1.59

Industry average 4.23

2.64 below average

Reply rate

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Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2437of 2447 ranked in Automotive & Mobility
Top 100% · Bottom Tierdown 74 from last month
#1 (best)#2447 (worst)
#2435Peer
#2436Peer
#2437This company
#2438Peer
#2439Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

17% of reviews positive, 83% negative

17%
positive
  • Positive17%
  • Neutral0%
  • Negative83%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 90% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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