Customereye

audiio

Media & Content • United Statesaudiio.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−40.0 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#72of 172
Top 42% · Upper Half
#1 (best)#172 (worst)
#70Peer
#71Peer
#72This company
#73Peer
#74Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 40% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.9%
Product Quality
17.9%
Loyalty
13.4%
Pricing
11.0%
Response Speed
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.5%
4
7.3%
3
0.0%
2
1.3%
1
14.8%

Based on 600 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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