Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
67% of reviews positive, 32% negative
Covering September 2024 — 214 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 36% negative and 2% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Communication, making up 12.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
