Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
64% of reviews positive, 34% negative
Covering September 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Showing 449 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Loyalty, making up 8.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 452 analyzed reviews. Sentiment is slipping: 85.7% of reviews in the last three months were positive, compared with 92.3% in the three months before that.
