Alpha Paw Inc

Pet Products & Supplies • United Statesalphapaw.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

4.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#45of 263

Top 17% · Top Tier

#1 (best)#263 (worst)

#43Peer

#44Peer

#45This company

#46Peer

#47Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

20.7%

Loyalty

12.5%

Customer Support

10.8%

Response Speed

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

80.8%

4★

2.5%

3★

1.8%

2★

0.8%

1★

14.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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