Customereye

AllPoints Foodservice Parts & Supplies

Food & Dining • United Statesallpointsfps.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#56of 71
Top 79% · Bottom Tier
#1 (best)#71 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.7%
Delivery Shipping
16.1%
Product Quality
15.4%
Loyalty
11.8%
Response Speed
11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 44.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
66.8%
4
11.5%
3
6.3%
2
6.5%
1
8.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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