Based on public reviews and response behavior.
Among fully-analyzed Legal & Compliance companies
67% of reviews positive, 30% negative
Covering September 2024 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 27% negative and 0% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 5.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 81.7% of reviews in the last three months were positive, compared with 76.1% in the three months before that.
