Based on public reviews and response behavior.
202 reviews over 1,615 days (about 3.8 per month). Busiest month: 45% of reviews. Languages: en 97%, unknown 3%, fr 1%.
Sports & Fitness average: score 64.3, rating 4.35 stars, reply rate 31.6%, over 1,441 ranked companies · benchmark 23 Oct 2026
Score
75.1
Industry average 64.3
10.8 above average
Rating
4.36
Industry average 4.35
0.01 above average
Reply rate
—
Industry average 31.6%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 12% negative
Covering January 2025 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes extracted from 202 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Shipping delays are cited in approximately 48% of all reviews and represent the primary driver of 2-4 star ratings from otherwise satisfied customers. Audit current fulfillment partners and negotiate SLA improvements or introduce regional fulfillment hubs to reduce transit times.
The current 0.0% reply rate over the last 12 months is a critical reputational risk. Competitors actively engaging on review platforms show measurably higher trust scores and conversion rates.
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