5Day

Schools & Academic Education • United Kingdom5day.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−35.7 vs. last month4.16 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#43of 203

Top 21% · Top Tier

#1 (best)#203 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%

positive

Positive81%
Neutral1%
Negative19%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.5%

Product Quality

17.9%

Customer Support

17.9%

Pricing

12.0%

Onboarding

10.2%

Most feedback concerns Loyalty.

The most common complaint theme is Delivery Shipping, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

73.7%

4★

5.7%

3★

1.3%

2★

1.5%

1★

17.8%

Based on 600 analyzed reviews. Sentiment is improving: 77.3% of reviews in the last three months were positive, compared with 71.8% in the three months before that.

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