Customereye

1 Ace Training Ltd

Professional Certification & Skills • United Kingdom1acesecurity.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#122of 281
Top 43% · Upper Half
#1 (best)#281 (worst)
#120Peer
#121Peer
#122This company
#123Peer
#124Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
29.4%
Loyalty
23.3%
Customer Support
22.4%
Pricing
7.3%
Onboarding
5.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 11.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.2%
4
11.2%
3
1.3%
2
1.0%
1
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.5% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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