Based on public reviews and response behavior.
100 reviews over 553 days (about 5.5 per month). Busiest month: 9% of reviews. Languages: en 93%, de 2%, fr 2%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
57.6
Industry average 64.8
7.2 below average
Rating
4.17
Industry average 4.32
0.15 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.543 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.240). Review the worst months in the trend data to identify specific operational or product issues.
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