Customereye

ZapSplat

Media & Content • Australiazapsplat.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,312 days of reviews, with a sparse monthly review flow. Busiest month: 36% of reviews. Languages: en 91%, pt 3%, ar 1%.

Overall Score

72/100
Short observation window (1312 days)
+5.5 vs. last month4.67 ★ average rating
72/100 from public reviews over 3 months, moderate confidence. trend not shown: window under six months.

Media & Content average: score 59.4, rating 3.93 stars, reply rate 29.9%, over 809 ranked companies · benchmark 5 Nov 2026

Score

72.4

Industry average 59.4

13.0 above average

Rating

4.67

Industry average 3.93

0.74 above average

Reply rate

—

Industry average 29.9%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#206of 809 ranked in Media & Content
Top 25% · Upper Halfup 9 from last month
#1 (best)#809 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering April 2023, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Onboarding
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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