Customereye

Zoosk

Entertainment & Events • United Stateswww.zoosk.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

23/100
+5.8 vs. last month1.43 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#319of 322
Top 99% · Bottom Tier
#1 (best)#322 (worst)
#317Peer
#318Peer
#319This company
#320Peer
#321Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 77% negative

21%
positive
  • Positive21%
  • Neutral2%
  • Negative77%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 672 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
22.5%
Communication
18.7%
Loyalty
14.9%
Customer Support
13.4%
Product Quality
8.2%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 22.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • •Built from a negative-review share of 77.0% across this company's analyzed reviews.
  • •16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating
5★
5.6%
4★
1.1%
3★
3.7%
2★
9.7%
1★
79.9%

Based on 700 analyzed reviews. Sentiment is slipping: 6.0% of reviews in the last three months were positive, compared with 11.4% in the three months before that.

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