Customereye

Yarnland

Hobbies & Arts • United Kingdomwww.yarnland.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.39 ★ average rating · 565 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#325of 467
Top 70% · Mid Pack
#1 (best)#467 (worst)
#323Peer
#324Peer
#325This company
#326Peer
#327Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering May 2023 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 559 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.3%
Response Speed
16.5%
Product Quality
15.9%
Customer Support
11.9%
Loyalty
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.2%
4
4.6%
3
1.8%
2
1.4%
1
12.0%

Based on 565 analyzed reviews. Sentiment is holding steady: 10.0% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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