Wine

Food & Beverage • United Stateswww.wine.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

4.29 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#202of 551

Top 37% · Upper Half

#1 (best)#551 (worst)

#200Peer

#201Peer

#202This company

#203Peer

#204Peer

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral2%
Negative25%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 987 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.1%

Product Quality

15.6%

Response Speed

12.9%

Customer Support

12.8%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 24.5% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

74.5%

4★

6.2%

3★

4.2%

2★

4.0%

1★

11.1%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 80.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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