Customereye

Chop Box

Food & Beverage • United Stateschopbox.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
+28.6 vs. last month4.74 ★ average rating · 450 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#283of 551
Top 51% · Mid Pack
#1 (best)#551 (worst)
#281Peer
#282Peer
#283This company
#284Peer
#285Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 450 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.2%
Product Quality
25.2%
Loyalty
12.4%
Response Speed
10.6%
Customer Support
9.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
84.7%
4★
8.7%
3★
3.8%
2★
1.8%
1★
1.1%

Based on 450 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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