Based on public reviews and response behavior.
70 reviews over 3,693 days (about 0.6 per month). Busiest month: 17% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.3%, over 981 ranked companies · benchmark 16 Oct 2026
Score
35.2
Industry average 61.2
26.0 below average
Rating
2.00
Industry average 3.92
1.92 below average
Reply rate
—
Industry average 39.3%
not measured
Not ranked
no reviews in the last 12 months
49% of reviews positive, 51% negative
Covering September 2020 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 70 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 981 ranked companies in Travel & Hospitality (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.131 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.645). Review the worst months in the trend data to identify specific operational or product issues.
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