Based on public reviews and response behavior.
600 reviews over 29 days (about 630 per month). Busiest month: 100% of reviews — one month dominates this sample.
Mobile & Telecom average: score 53.6, rating 3.66 stars, reply rate 35.1%, over 422 ranked companies · benchmark 9 Oct 2026
Score
17.8
Industry average 53.6
35.8 below average
Rating
1.18
Industry average 3.66
2.48 below average
Reply rate
—
Industry average 35.1%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 80% negative
Covering November 2024 — 599 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 80% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 422 ranked companies in Mobile & Telecom (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.449 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.208). Review the worst months in the trend data to identify specific operational or product issues.
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