Customereye

Veterans First Mortgage

Lending & Consumer Finance • United Stateswww.veteransfirst.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

74/100
4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#17of 275
Top 6% · Top Tier
#1 (best)#275 (worst)
#15Peer
#16Peer
#17This company
#18Peer
#19Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 5% negative

94%
positive
  • Positive94%
  • Neutral2%
  • Negative5%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Onboarding
20.0%
Loyalty
18.7%
Product Quality
12.8%
Communication
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 9.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.3%
4
2.2%
3
0.0%
2
0.0%
1
1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.4% of reviews in the last three months were positive, compared with 98.5% in the three months before that.

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