Customereye

Atkinsons Bullion & Coins

Lending & Consumer Finance • United Kingdomwww.atkinsonsbullion.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+2.4 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#160of 275
Top 58% · Mid Pack
#1 (best)#275 (worst)
#158Peer
#159Peer
#160This company
#161Peer
#162Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering December 2024 — 147 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.1%
Delivery Shipping
15.7%
Response Speed
14.5%
Product Quality
13.7%
Loyalty
12.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.8%
4
2.2%
3
0.8%
2
0.3%
1
0.8%

Based on 600 analyzed reviews.

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