Customereye

UNISON

Professional Organizations • United Kingdomwww.unison.org.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 399 days (about 7.6 per month). Busiest month: 11% of reviews. Languages: en 100%.

Overall Score

21/100
−20.0 vs. last month1.08 ★ average rating · 100 reviews
21/100 from 100 reviews over 13 months, moderate confidence.

Professional Organizations average: score 69.2, rating 4.13 stars, reply rate 58.3%, over 13 ranked companies · benchmark 3 Nov 2026

Score

21.2

Industry average 69.2

48.0 below average

Rating

1.08

Industry average 4.13

3.05 below average

Reply rate

—

Industry average 58.3%

not measured

Competitive Performance Rank

Among ranked Professional Organizations companies

#13of 13 ranked in Professional Organizations
Top 100% · Bottom Tierup 6 from last month
#1 (best)#13 (worst)
#9Peer
#10Peer
#11Peer
#12Peer
#13This company

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 75% negative

24%
positive
  • Positive24%
  • Neutral1%
  • Negative75%

Sentiment Balance

Covering October 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 90% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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