UK2

Software & Web Services • United Kingdomwww.uk2.net

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

+2.0 vs. last month3.94 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#7of 363

Top 2% · Top Tier

#1 (best)#363 (worst)

#5Peer

#6Peer

#7This company

#8Peer

#9Peer

Overall Customer Sentiment

Category Leader

62% of reviews positive, 35% negative

62%

positive

Positive62%
Neutral3%
Negative35%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.2%

Problem Resolution

16.8%

Communication

14.4%

Response Speed

13.9%

Loyalty

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 16.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 34.8% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

68.2%

4★

5.3%

3★

2.0%

2★

1.7%

1★

22.8%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 93.0% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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