Uk Mobile Store

Computers & Hardware • United Kingdomwww.uk-mobilestore.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−20.4 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#26of 127

Top 20% · Top Tier

#1 (best)#127 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 30% negative

69%

positive

Positive69%
Neutral1%
Negative30%

Sentiment Balance

Covering August 2021 — 33 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 49% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.5%

Response Speed

15.6%

Pricing

13.6%

Product Quality

11.4%

Customer Support

10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.2%

4★

4.3%

3★

0.0%

2★

0.7%

1★

16.8%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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