TruStage Insurance Agency

Finance & Insurance • United Stateswww.trustage.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−1.3 vs. last month4.67 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#289of 373

Top 77% · Bottom Tier

#1 (best)#373 (worst)

#287Peer

#288Peer

#289This company

#290Peer

#291Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 26% negative

71%

positive

Positive71%
Neutral3%
Negative26%

Sentiment Balance

Covering July 2026 — 55 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 24% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

27.3%

Customer Support

22.7%

Product Quality

14.7%

Pricing

9.0%

Response Speed

7.0%

Most feedback concerns Onboarding.

The most common complaint theme is Response Speed, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 26.1% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

82.1%

4★

11.9%

3★

1.5%

2★

0.3%

1★

4.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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