Based on public reviews and response behavior.
200 reviews over 64 days (about 95 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 100%.
Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,440 ranked companies · benchmark 3 Nov 2026
Score
65.2
Industry average 60.0
5.2 above average
Rating
3.83
Industry average 4.01
0.18 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 29% negative
Covering September 2026 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 38% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,440 ranked companies in Software & Web Services (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 87% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 145 mentions with a sentiment score of 74.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
