Customereye

trivago

Travel & Hospitalitywww.trivago.co.uk

Review data last updated .

Based on public reviews and response behavior.

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128 reviews over 310 days (about 13 per month). Busiest month: 18% of reviews. Languages: en 96%, sv 2%, da 1%.

Overall Score

21/100
−3.1 vs. last month1.25 ★ average rating · 128 reviews
21/100 from 128 reviews over 11 months, moderate confidence.

Travel & Hospitality average: score 58.8, rating 3.99 stars, reply rate 43.3%, over 348 ranked companies · benchmark 20 Sept 2026

Score21.0vs 58.837.8Rating1.25vs 3.992.74Reply ratevs 43.3%

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#343of 348 ranked in Travel & Hospitality
Top 99% · Bottom Tier
#1 (best)#348 (worst)
#341Peer
#342Peer
#343This company
#344Peer
#345Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 72% negative

26%
positive
  • Positive26%
  • Neutral2%
  • Negative72%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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