Customereye

Delta Air Lines

Travel & Hospitalitywww.delta.com

Review data last updated .

Based on public reviews and response behavior.

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365 reviews over 5,835 days (about 1.9 per month). Busiest month: 41% of reviews. Languages: en 98%, es 1%, fr 1%.

Overall Score

24/100
−3.1 vs. last month1.99 ★ average rating · 365 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#243of 249
Top 98% · Bottom Tier
#1 (best)#249 (worst)
#241Peer
#242Peer
#243This company
#244Peer
#245Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

27% of reviews positive, 70% negative

27%
positive
  • Positive27%
  • Neutral3%
  • Negative70%

Sentiment Balance

Covering August 2026 — 80 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 83% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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