TravelJunction

Flight & Hotel Booking • United Kingdomwww.traveljunction.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+2.3 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#159of 225

Top 71% · Mid Pack

#1 (best)#225 (worst)

#157Peer

#158Peer

#159This company

#160Peer

#161Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral1%
Negative17%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.0%

Pricing

20.0%

Product Quality

14.6%

Onboarding

13.2%

Loyalty

7.0%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

82.5%

4★

10.8%

3★

1.5%

2★

0.2%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is improving: 87.0% of reviews in the last three months were positive, compared with 78.0% in the three months before that.

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