Customereye

Traveljunctionus

Flight & Hotel Booking • United Statestraveljunctionus.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−13.9 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#158of 225
Top 70% · Mid Pack
#1 (best)#225 (worst)
#156Peer
#157Peer
#158This company
#159Peer
#160Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.5%
Pricing
16.7%
Product Quality
15.4%
Onboarding
10.9%
Loyalty
7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 50.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.0%
4
9.8%
3
1.2%
2
0.0%
1
7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.1% of reviews in the last three months were positive, compared with 63.0% in the three months before that.

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