Transcat

Home Services • Rochesterwww.transcat.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

4.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#86of 92

Top 93% · Bottom Tier

#1 (best)#92 (worst)

#84Peer

#85Peer

#86This company

#87Peer

#88Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.7%

Customer Support

16.9%

Response Speed

12.2%

Loyalty

11.2%

Product Quality

10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

58.5%

4★

16.0%

3★

9.2%

2★

7.8%

1★

8.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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